To place a service call for any of our products please dial 0192-582-1280 & select Option 3 (service) Your call will be answered 24/7 and allocated to the regional Frialator Middleby UK authorised service agent. Please note that our normal warranty hours are 8am to 6pm, Monday to Friday, so a call placed on a Friday may not be responded to until the following Monday. If a weekend warranty call is requested a fee may be charged to cover any additional costs.